Last Updated: July 2026
At Aira Collections, customer satisfaction is important to us. Please read our Refund & Returns Policy carefully before placing an order.
Returns
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the product and its packaging. After verification, we will assist you with a suitable resolution.
Products must be unused, unwashed, and returned in their original condition with all tags, packaging, and accessories intact.
Exchanges
Eligible products may be exchanged based on product availability. If the requested product is unavailable, we will discuss alternative options with you.
Refunds
Refunds are provided only when a replacement or exchange is not possible, or in situations approved by Aira Collections after verification. Approved refunds will be processed to the original payment method or another mutually agreed method within 5–7 business days.
Non-Returnable Items
Returns or refunds will not be accepted for:
- Products damaged after delivery due to misuse or improper handling.
- Products returned without original packaging or tags.
- Products that have been used, washed, altered, or customized.
- Returns requested after the eligible return period.
Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible.
Contact Us
For return, exchange, or refund assistance, please contact us:
Aira Collections
Email: support@airacollections.in